Our Services


NovoVA offers a wide range of services to make your business grow faster and more effectively.

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call intake

VIRTUAL ASSISTANTS

  • Handle and route calls.
  • Input data into job management system (e.g. DASH).
  • Assign calls to Lead Techs and Project Managers.
  • Provide job source updates.
coordinator

VIRTUAL ASSISTANTS

  • Main point of contact for the job.
  • Manages documentation and compliance.
  • Updates systems notes and compliance (DASH, MICA, etc.).
  • Bridges production and estimator, sometimes acting as an estimator.
estimator

VIRTUAL ASSISTANTS

  • Specializes in mitigation, contents, and basic reconstruction estimates.
  • Transforms production team data into Xactimate, Simbility, and/or similar.
  • Maximizes and ensures compliance with insurance carrier guidelines for all estimates.
accounts receivable (AR)

VIRTUAL ASSISTANTS

  • Manages outstanding receivables (i.e. QuickBooks.)
  • Follows up with customers for payments.
  • Processes received payments in the accounting system, occasionally combined with an AP role.
accounts payable (AP)

VIRTUAL ASSISTANTS

  • Inputting vendor bills and monitoring outstanding payables (i.e. QuickBooks)
  • Pursuing internal customer approvals and verifying payment accuracy.
  • Generating payments in the accounting system.
  • Forecasting weekly business cash flow.

VIRTUAL ASSISTANTS

  • Oversees HR functions, encompassing onboarding, offboarding, compliance, and training.
  • Manages payroll through a provider and the accouting system.
  • Occasionally combines responsibilities with AR/AP to fulfill the Bookkeeper role.
marketing admin

VIRTUAL ASSISTANTS

  • Administers daily CRM audits (Luxor).
  • Oversees social media platforms.
  • Compiles weekly sales performance reports.
  • Tracks and reports commissions and referral amounts.
systems & compliance

VIRTUAL ASSISTANTS

  • Generates and resolves system reports for production and business development.
  • Enforces company compliance and requirements for lead sources, third-party administrators, and customers (e.g. COIs, W9s).
  • Occasional combination with General/Executive Admin roles.
GENERAL/ executive admin

VIRTUAL ASSISTANTS

  • Manages email, schedules appointments handles calendar, and arranges travel.
  • Supports you and key staff to maintain focus on business growth, handling essential but non-value-adding tasks.
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